Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will offer you a full refund or exchange.
All returns should be sent back to us in their original packaging provided.
• Items must be returned within 7 days. The item(s) should be returned unworn and in perfect condition, with all CHARLI garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
• Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately.
• Where provided, any packaging such as authenticity cards, dust bags and leather tags should be included in your return.
• If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team at firstname.lastname@example.org.
BETTE DAVIS LTD.
UNIT 8, N°50 MOXON STREET
BARNET, HERTFORDSHIRE EN5 5TS, UNITED KINGDOM